Conference Registration FAQ

How do I cancel or change my conference registration?
If you have NOT paid for your conference registration, you are able to return to the registration site and change your registration information.  You will need to enter your email address and password to return to the registration site.  If you have made payment for the conference and need to change your registration information, send an email to confreg@sju.edu with your cancellation or change request. No cancelations will be accepted after 5pm EST 11-14-2011.

I'd like to cancel my registration for the conference and have my payment refunded.  Is that possible?
Yes, you will receive a full refund as long as the conference planning team has not submitted its final count to the conference venue.  Once the count has been submitted, the conference planning team cannot refund your payment since we have already counted you among the paying attendees. The final count will be submitted on Monday November 14th, 2011.  Cancelations will not be accepted after 5pm EST 11-14-2011.

When will I receive my refund check?
If you are entitled to a refund, a check will be mailed to you within three weeks after the conference has ended.

Are credit cards accepted for payment?
Yes, credit cards payments are accepted via the online registration web site. However, only checks will be accepted at the conference registration site on the day of the conference.  Please do not send cash payments.

I have registered for the conference but have not made payment yet.  Can I make my payment at the conference site?
Yes. Please bring a check with you to the registration desk at the conference site and your payment will be accepted.

I have registered for the conference but I cannot find my conference receipt which was emailed to me. What should I do?
You may return to the conference registration site, enter your email and password and then click on the “Resend Email Confirmation/Receipt” button to have your receipt resent to you.  If you are having any difficulty, send an e mail to confreg@sju.edu and someone will assist you.

Is walk-up registration permitted on the day of the conference?
Walk-up registration is permitted only if your request has been cleared with the conference registration team. Send an e mail to confreg@sju.edu if the registration deadline has passed and you'd like to attend the conference.